Privacy Policy

1. Overview

This Privacy Policy explains how Shenzhen Street Cat Technology Co., Ltd. (“we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you use Ocoopa and related services.

Our App is designed for IoT device control. You can use the basic device control features without creating a personal account and without providing your real name, phone number, email address, birthday, gender, profile photo, or physical address.

When you bind a device, we may create a random nickname or anonymous user ID to support device binding, device control, firmware updates, diagnostics, repair service, customer support, and service security.

We collect only the information necessary to provide device control, firmware updates, diagnostics, repair service, replacement, customer support, security, and legal compliance.

2. Regional Data Processing and Region Selection

We deploy our services separately in Europe and the United States.

For users who select Europe as their service region, data is generally processed through our European server environment.

For users who select the United States as their service region, data is generally processed through our United States server environment.

We do not routinely transfer or synchronize user data between our European and United States server environments.

In limited cases, data may be accessed or transferred where necessary for security, legal compliance, customer support, service maintenance, product safety, fraud prevention, or other legitimate operational purposes. Where required by applicable law, we will apply appropriate safeguards for such processing or transfer.

Server regions include:

• Europe: Germany
• United States: California
• When you first use the App, you may be asked to select a service region. Your selected region determines which server environment is used for device services, firmware updates, repair requests, and data requests.
• We currently provide service regions for Europe and the United States. If you are outside these regions, you may choose the region closest to where you mainly use the App or where you purchased the product.
• Changing your region may require a new anonymous user ID and may require you to re-bind your device. Previous device bindings, repair requests, and service records may not be automatically available in the new region.

3. Information We Collect

3.1 Anonymous Device Account Information

• When you first use the App, we may generate an anonymous user ID for the current App installation. This ID is used to support device binding, firmware updates, diagnostics, repair requests, and service security.
• If you uninstall the App, clear App data, or change your phone, the previous anonymous user ID may no longer be available. When you use the App again, a new anonymous user ID may be generated.
• In anonymous mode, previous device bindings or service records may not be automatically recoverable. If you need to continue a repair request, you may use your repair ticket number and contact email for verification.
• When you bind a device, we may also create a random nickname for the device account.
• This information may include:
• Anonymous user ID
• Random nickname
• Device binding status
• Binding time
• Device unbinding status
• Last device connection time

We do not require your real name, gender, birthday, profile photo, phone number, email address, or physical address for basic device control.

The random nickname or anonymous user ID is not intended to directly identify you by name. However, some anonymous identifiers or device identifiers may still be considered personal data under applicable privacy laws if they can be linked to a user or device. We protect such information with appropriate technical and organizational measures.

3.2 Device and Firmware Information

To provide device control, firmware updates, compatibility checks, diagnostics, product safety, and service support, we may collect device-related information.

This information may include:

• Device ID or device identifier
• Product model
• Hardware version
• Firmware version
• App version
• Operating system type and version
• Region and language settings
• OTA update status
• Battery level, when necessary for diagnostics or update safety
• Error codes or device status logs, when necessary
• Last connection time or last update check time

We use this information only for device operation, firmware updates, compatibility checks, diagnostics, service support, product safety, and security.

We do not use device and firmware information to identify you by name unless you separately provide personal information for after-sales service.

3.3 Repair Request Information

If you submit a repair request or after-sales service request, we may collect information necessary to review, process, and communicate with you about your request.

This information may include:

• Order number
• Device ID or product serial number
• Fault type
• Fault description
• Contact email address
• Uploaded device photos, if you choose to upload them

We use this information only to review, process, and communicate with you about your repair or after-sales service request.

3.4 Photos Uploaded for Repair Service

You may choose to upload photos related to the device fault. Uploading photos is optional unless we clearly state otherwise for a specific repair request.

We do not require or support video uploads through the App repair request process.

Please upload only photos related to the device fault. Please avoid uploading photos that contain:

• Faces
• Children
• ID documents
• Home interiors
• Address labels
• Payment information
• Bank cards
• Unrelated personal information

We use uploaded photos only to review and process your repair or after-sales service request.

3.5 Device Permissions

Depending on your device platform, operating system version, and the features you use, the App may request access to certain device permissions.

Bluetooth Permissions

The App may use Bluetooth permissions to scan, discover, connect to, and communicate with nearby Ocoopa devices for device binding, device control, firmware updates, diagnostics, and device management.

Nearby Devices Permission

On supported Android versions, the App may request nearby devices permission to enable Bluetooth device discovery and communication.

Location Permission

On certain Android devices or operating system versions, location permission may be required by the operating system to enable Bluetooth device discovery and connection.

The App does not use location permission to track your precise geographic location and does not collect GPS location data unless separately stated and authorized by you.

Camera Permission

The App may request camera access when you choose to take photos for repair or after-sales service requests.

Photo Library or Storage Permission

The App may request access to your photo library, media files, or local storage to allow you to select, upload, save, or manage repair-related photos or files.

You may manage or revoke permissions through your device settings at any time. Certain App features may not function properly if permissions are denied.

4. How We Use Information

We use the information we collect for the following purposes:

1. To enable device binding and device control
2. To provide firmware updates and compatibility checks
3. To diagnose device faults and improve product safety
4. To process repair, replacement, reshipment, and return requests
5. To communicate with you about after-sales service
6. To prevent fraud, abuse, and security risks
7. To maintain service reliability and security
8. To comply with applicable legal obligations

We do not sell your personal information.

We do not use repair contact information for marketing unless you separately give us permission to do so.

5. Legal Basis for Processing

For users in the European Economic Area, the United Kingdom, or Switzerland, we rely on the following legal bases where applicable:

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing before the withdrawal.

6. How We Share Information

We may share necessary information with trusted service providers only when needed to provide our services.

These service providers may include:

• Cloud hosting and storage providers
• Legal, tax, or regulatory authorities when required by law

We require service providers to process information only for the purposes we specify and to protect it with appropriate security measures.

We do not sell your personal information.

7. International Data Transfers

We deploy separate server environments in Europe and the United States.

For European users, we generally process user data within our European server environment.

For United States users, we generally process user data within our United States server environment.

We do not routinely transfer or synchronize user data between the European and United States server environments.

However, in limited cases, information may be accessed or transferred outside your region where necessary for:

• Security operations
• Legal compliance
• Customer support
• Service maintenance
• Product safety
• Fraud prevention
• Dispute resolution
• Technical troubleshooting

Where required by applicable law, we use appropriate safeguards for international data transfers, such as standard contractual clauses or other legally recognized transfer mechanisms.

8. Data Retention

We keep information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our general retention practices are as follows:

Uploaded repair photos are normally deleted or anonymized within 365 days after the repair or after-sales service is completed, unless retention is necessary for product safety, warranty, legal claims, fraud prevention, or dispute resolution.

9. Your Rights

Depending on your location, you may have the following rights:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your personal information
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent where processing is based on consent
• Right to lodge a complaint with a data protection authority

To exercise your rights, please contact us at:

privacy@ocoopa.cn

We may need to verify your identity before processing your request.

10. Your Choices

You can use basic device control features without creating a personal account.

You may choose not to provide optional information, such as phone number or repair photos. However, this may affect our ability to process certain repair, replacement, reshipment, return, or logistics requests.

You may unbind your device or delete local App data in the App settings.

You may contact us to request access, correction, deletion, or restriction of your personal information.

11. Anonymous Use and Device Data

Our App supports anonymous use for basic device control.

When you bind a device, we may generate a random nickname or anonymous user ID. This is used to support device binding, device management, firmware updates, diagnostics, repair support, and service security.

The random nickname or anonymous user ID is not intended to directly identify you by name.

However, some device identifiers or anonymous identifiers may still be considered personal data under applicable privacy laws if they can be linked to a user or device. Therefore, we protect such information with appropriate technical and organizational measures.

12. Repair Photos

Repair photo upload is optional unless otherwise clearly stated.

Repair photos are used only for after-sales review and repair processing.

Please do not upload photos containing unrelated personal information, including faces, children, ID documents, address labels, payment information, bank cards, or private household scenes.

We do not request or support repair videos through the App.

13. Children’s Privacy

Our App is not intended for children.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

14. Security

We use reasonable technical and organizational measures to protect your information.

These measures may include:

• Access control
• Encryption where appropriate
• Permission management
• Logging and audit controls
• Data minimization
• Data retention limits
• Internal staff access restrictions

Only authorized personnel may access repair records, logistics information, or uploaded repair photos when necessary for their work.

15. Third-Party Services

Our App or services may use third-party providers for cloud hosting or system security.

Where third-party services process information on our behalf, we require them to process such information only according to our instructions and to apply appropriate security measures.

If we use third-party analytics tools, crash reporting tools, or push notification services, we will disclose their purpose and the types of information they process where required by applicable law.

Third-party services may include:

• Cloud service provider: Alibaba Cloud
• Customer support provider: Self-built system
• Crash reporting provider: Self-built system

16. Marketing

We do not use your repair contact information or shipping information for marketing unless you separately give us permission.

If we provide marketing communications in the future, we will offer a clear way to opt out.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will notify you through the App or by other appropriate means.

The updated Privacy Policy will take effect from the date stated at the top of the policy.

18. Contact Us

If you have any questions about this Privacy Policy or how we process your information, please contact us at: